The 4 R's are reasons, reactions, results and resolution.

1.Reasons

Explore the reasons and causes for the conflict. While doing so, each team member should be open and yet respectful of each other.

2.Reactions

Encourage team members to examine their reactions to the conflict to identify destructive reactions that they should correct and constructive reactions that they should foster. This will help team members recommit to the success of the team.

3.Results

Identify what might happen if the conflict is unresolved and how team members can constructively work together to resolve it so the team can move on.

4.Resolution

Have the team decide upon the approach that will most effectively resolve the conflict, given that the team members have been unable to do so.