Describe three strategies of how to deal with conflict based on a cross-cultural misunderstanding.

 Three strategies  to deal with conflict based on a cross-cultural misunderstanding.

Different people might accept different conflict resolution methods, so it is important to use methods or approaches that are suitable to all parties and enlist the help of acceptable people in resolving cross-cultural conflicts.

To resolve conflicts arising from cultural differences, you need to:

Identify the similarity and differences between your cultural practice and those of the person in conflict with you

acknowledge the differences and attempt to balance the interests of both parties.

Build on common ground

Instead of focusing on the differences, you could look for common ground between you and the other party, and build on it.

Break down power structure

The imbalance of power between community service and disability service workers and clients or between co-workers is an obstacle for conflict resolution.

Clients may feel powerless: Such feelings may act as a force of resistance in the conflict resolution process. One way to break the power structure is to respect clients as experts in their own conditions.

Power differences also exist between workers, due to seniority: The focus should be directed to the cause of conflict instead of seniority of the position.

Use of mediation

Mediation means to have a middle person acting in the role as a go-between or facilitator. The role of mediator is to provide both parties with opportunities to put forward their views and assist in analysing the problem and looking for solutions.