Ownership, commitment and stewardship are some of the common core values any organisation would like to have but I tell you very few live up to that. It is rarest of rare. Having said that, it is more important to have a very good attitude over aptitude. Aptitude can be build over a period of time however having right attitude is the key to success.
Now here is the thing!
Take #1 Camera! Roll! Action!
Scene No big deal
You develop solution, integrated and deploy end to end. This involved a whole lot of pro- activeness , commitment, ownership and for that matter stewardship to Go-live to production. Everything is fine. Good job indeed! Ideal scenario No production issues! Job well done! Less production support work! and so on.......
Take #2 Camera Roll (Reaction)
Scene A very big deal
Now you remove all those key elements(commitment, ownership... so..so) and you somehow implemented the solution. Production Go-Live, all went well as per so called sprint planning. Yay! Big round of applause! no Issues! Good Job! Well Done!
One fine day production is down, you get call in the middle of the night , team spend whole next day to keep production environment up and running. Pass the bug, infrastructure not optimum, cloud not getting scaled up and so on. Somehow production issue is resolved. Phew! Next day you get into PIR Post Incident Report, Root cause analysis and so on .You are totally screwed. As a process team spend time to prepare leadership report to find the root cause and impact post production issue.
Sometimes there are cases you will be thankful to fix the production issue in the wee hours and turn around time is pretty quick. That is the only time you or your team emerges as super hero(s) in our so call WAR ROOM , A real Avenger.
But with these kind of setup, more production issues, unstable system , more work. .Keep postponing problem , use tactical over strategic solution.
In the process we got budget to support such a critical cause from steering committee. Everyone got the job to do. Win win situation for all. Eventually, show must go on!
Just Pass the bug!
You know what I mean at the end of the day, who cares!
Anti climax- Here is what happens behind the scene.....&....!.......@.....
It is not my job. It is something I don't care unless I owns it. It is not my headache. I'm waiting on other team to fix it. It is blocker unless integration team give us an end point or develop their api and so on. We got dependency on some xyz team, waiting for vendor/third party to come back.
So what happen next then we got line up of product owner, business analyst , delivery managers who sometimes don't know the technical aspect of it , a small story become long. We end up in meeting rooms with agenda. So what happen next is, we involve all star wars characters in that meetings and email exchange and so on, and the outcome is even Jedi master can't save the planet.
Eventually, a short show turns out to be Season with episodes. I bet, we all like Season shows, don't we!
So finally, the bug stops here!
In a nutshell, nobody wants to step up and take that extra miles. This is where attitude counts more than a aptitude. No doubt aptitude is a need of an hour. We need right skill, talent to run the show but right attitude over aptitude matters lot these days.
But at the end of the day.......
As I said always, Who cares!
